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Best Gladly Alternatives in 2026 | ListAi.cc

HomeAlternativesGladly Alternatives

Finding alternatives for

Gladly

People-centered AI customer service platform

Paid4.3 / 5.0🎧 Customer Support

Why look for Gladly alternatives?

Pricing concerns

Find tools that offer similar capabilities at a lower price point or with more generous free tiers.

Feature gaps

Discover alternatives that may offer specific features or integrations that better match your workflow.

Different needs

Your use case might be better served by a tool designed for a more specific audience or industry.

Best Gladly Alternatives

44 alternatives in Customer Support

Customer Support

AI-first customer service platform

chatbot

Quick Comparisons: Gladly vs...

Gladly vs Intercom AI Gladly vs Cognigy Gladly vs Gainsight AI Gladly vs Intercom Fin Gladly vs Ada Gladly vs Kore.ai

Know a Gladly alternative that's missing?

Help the community discover great AI tools. Submit a tool and it will appear as an alternative in relevant comparisons.

Visit Gladly View Full Details

people-centeredconversation-historysidekick-airetail

help-desk

ai-agent

How it compares

Pricing

PaidvsPaid

Rating

4.5vs4.3+0.2

Shared tags

None

Customer Support

Cognigy is an enterprise conversational AI platform for customer and employee service automation, enabling the creation of sophisticated AI voice and chat agent

conversational AIvoice AIcontact centerchatbot

How it compares

Pricing

PaidvsPaid

Enterprise pricing; contact sales

Rating

4.5vs4.3+0.2

Shared tags

None

Customer Support

AI-powered customer success platform for reducing churn and driving net revenue retention.

customer successchurn preventionhealth scoreNRR

How it compares

Pricing

ContactvsPaid

Enterprise pricing; contact sales

Rating

4.5vs4.3+0.2

Shared tags

None

Customer Support

AI customer service agent that resolves support tickets automatically.

customer-servicechatbothelpdeskautomation

How it compares

Pricing

PaidvsPaid

$0.99 per resolution, included in Intercom plans from $39/mo

Rating

4.4vs4.3+0.1

Shared tags

None

Customer Support

Ada is an AI-powered customer service automation platform that enables brands to deliver personalized, multilingual support experiences at scale without relying

chatbotcustomer automationno-codemultilingual

How it compares

Pricing

PaidvsPaid

Enterprise pricing; contact sales

Rating

4.4vs4.3+0.1

Shared tags

None

Customer Support

Kore

virtual assistantIVAconversational AImultilingual

How it compares

Pricing

PaidvsPaid

Enterprise pricing; contact sales

Rating

4.4vs4.3+0.1

Shared tags

None

Customer Support

Ultimate is a customer support automation platform that uses generative AI to automate text-based customer service interactions across chat, email, and messagin

support automationAI agentZendeskchat automation

How it compares

Pricing

PaidvsPaid

Now part of Zendesk; enterprise pricing through Zendesk

Rating

4.4vs4.3+0.1

Shared tags

None

Customer Support

AI customer service automation for enterprises

enterpriseautomationmultilingual

How it compares

Pricing

PaidvsPaid

Rating

4.4vs4.3+0.1

Shared tags

None

Customer Support

Real-time customer success platform that helps SaaS businesses fight churn and grow expansions.

customer successchurn reductionreal-time trackinghealth scoring

How it compares

Pricing

ContactvsPaid

Mid-market and enterprise pricing; contact sales

Rating

4.4vs4.3+0.1

Shared tags

None

Customer Support

AI customer support helpdesk for e-commerce brands

ecommerceshopifyautomatehelpdesk

How it compares

Pricing

PaidvsPaid

Rating

4.4vs4.3+0.1

Shared tags

None

Customer Support

Enterprise AI-powered customer service automation platform.

enterpriseautomationmultichannelcustomer-service

How it compares

Pricing

ContactvsPaid

Custom enterprise pricing

Rating

4.3vs4.3Same

Shared tags

None

Customer Support

AI customer support automation for enterprise contact centers

enterpriseticket-automationzendeskfreshdesk

How it compares

Pricing

PaidvsPaid

Rating

4.3vs4.3Same

Shared tags

None

Customer Support

Enterprise AI customer service automation platform

enterpriseno-codedeflectionautomation

How it compares

Pricing

PaidvsPaid

Rating

4.3vs4.3Same

Shared tags

None

Freshdesk Freddy AI

Customer Support

Freshdesk Freddy AI is the AI engine embedded across the Freshworks customer support suite, providing intelligent automation for helpdesk tickets, chat, and age

helpdesk AIticket automationagent copilotchatbot

How it compares

Pricing

FreemiumvsPaid

Included in Freshdesk plans; advanced Freddy features in Growth+ plans from $15/agent/month

Rating

4.3vs4.3Same

Shared tags

None

Customer Support

Netomi is an AI customer service platform that uses advanced natural language understanding to automatically resolve customer queries across email, chat, messag

AI customer serviceemail automationchat automationomnichannel

How it compares

Pricing

PaidvsPaid

Enterprise pricing; contact sales

Rating

4.3vs4.3Same

Shared tags

None

Customer Support

Build AI chatbots trained on your website and documents

custom-chatbotno-codewebsiteknowledge-base

How it compares

Pricing

FreemiumvsPaid

Rating

4.3vs4.3Same

Shared tags

None

Customer Support

LiveChat with AI-powered response suggestions and chatbots

reply-suggestionssentiment-analysischatbottagging

How it compares

Pricing

PaidvsPaid

Rating

4.3vs4.3Same

Shared tags

None

Customer Support

Tidio's Lyro AI chatbot that resolves customer queries automatically

lyroai-chatbotecommercelive-chat

How it compares

Pricing

FreemiumvsPaid

Rating

4.3vs4.3Same

Shared tags

None

Customer Support

Knowmax is an AI-powered knowledge management platform for customer support teams that structures institutional knowledge into decision trees, visual guides, an

knowledge managementdecision treesagent assistself-service

How it compares

Pricing

PaidvsPaid

Enterprise pricing; contact for demo

Rating

4.3vs4.3Same

Shared tags

None

Customer Support

Composable customer success platform with AI-driven health scoring and lifecycle automation.

customer successSuccessBlayshealth scoringchurn prediction

How it compares

Pricing

FreemiumvsPaid

Free starter plan; paid plans from $249/month

Rating

4.3vs4.3Same

Shared tags

None

Customer Support

People-centered AI customer service platform

customer-viewai-sidekickomnichannelretail

How it compares

Pricing

PaidvsPaid

Rating

4.3vs4.3Same

Shared tags

retail

Customer Support

AI customer support automation for e-commerce brands

e-commerceorder-trackingreturnsshopify

How it compares

Pricing

PaidvsPaid

Rating

4.2vs4.3-0.1

Shared tags

None

Crescendo AINEW

Customer Support

Fully managed AI customer service solution

managed-servicehybrid24-7human-oversight

How it compares

Pricing

PaidvsPaid

Rating

4.2vs4.3-0.1

Shared tags

None

Customer Support

AI-enhanced customer support platform with intelligent triage.

helpdeskticketingcustomer-serviceautomation

How it compares

Pricing

PaidvsPaid

AI add-on $50/agent/mo on top of Zendesk plans

Rating

4.2vs4.3-0.1

Shared tags

None

Customer Support

Capacity is an AI-powered support automation platform that connects a company's entire knowledge base, CRM, and internal systems into an intelligent chatbot tha

support automationknowledge basechatbotinternal helpdesk

How it compares

Pricing

PaidvsPaid

Plans from $49/month; enterprise pricing available

Rating

4.2vs4.3-0.1

Shared tags

None

Customer Support

AI-powered helpdesk for growing businesses

helpdeskticketingautomation

How it compares

Pricing

FreemiumvsPaid

Rating

4.2vs4.3-0.1

Shared tags

None

Customer Support

Generative AI for IT service desk and customer service

itsmit-servicehrenterprise

How it compares

Pricing

PaidvsPaid

Rating

4.2vs4.3-0.1

Shared tags

None

Help Scout AINEW

Customer Support

Help Scout's AI Summarize and Assist for faster support

conversation-summarizereply-draftingknowledge-basebrand-voice

How it compares

Pricing

PaidvsPaid

Rating

4.2vs4.3-0.1

Shared tags

None

Customer Support

Inbenta is an AI platform for customer experience automation that uses patented natural language processing and neuro-symbolic AI to understand customer intent

NLPchatbotknowledge baseself-service

How it compares

Pricing

PaidvsPaid

Enterprise pricing; contact sales

Rating

4.2vs4.3-0.1

Shared tags

None

Customer Support

Thankful is an AI customer service agent platform designed specifically for retail and ecommerce brands, providing AI-powered automation for customer emails, ch

ecommerce supportemail automationAI agentShopify

How it compares

Pricing

PaidvsPaid

Enterprise pricing; contact sales

Rating

4.2vs4.3-0.1

Shared tags

None

Customer Support

AI customer support directly inside Gmail

gmailshared-inboxemail-supportcollaboration

How it compares

Pricing

FreemiumvsPaid

Rating

4.2vs4.3-0.1

Shared tags

None

Customer Support

AI-powered CRM for high-volume customer service

crmhigh-volumeai-agent

How it compares

Pricing

PaidvsPaid

Rating

4.2vs4.3-0.1

Shared tags

None

Customer Support

Zendesk-native AI automation for customer support

zendeskautomationintentgenerative

How it compares

Pricing

PaidvsPaid

Rating

4.2vs4.3-0.1

Shared tags

None

Freshdesk AINEW

Customer Support

Freshdesk's Freddy AI for ticket resolution and agent assistance

freddy-aiticket-resolutionself-servicesentiment

How it compares

Pricing

FreemiumvsPaid

Rating

4.2vs4.3-0.1

Shared tags

None

Customer Support

Generative AI for customer support teams

deflectiontriageassist

How it compares

Pricing

PaidvsPaid

Rating

4.2vs4.3-0.1

Shared tags

None

Customer Support

AI help center that predicts and resolves customer questions

help-centerself-serviceknowledge-gapsprediction

How it compares

Pricing

FreemiumvsPaid

Rating

4.1vs4.3-0.2

Shared tags

None

Customer Support

AI chatbot builder for lead generation and customer support

lead-generationlanding-pageformsconversational

How it compares

Pricing

PaidvsPaid

Rating

4.1vs4.3-0.2

Shared tags

None

Customer Support

AI-powered messaging platform for customer support

messagingfreddy-aimultichannelfreshworks

How it compares

Pricing

FreemiumvsPaid

Rating

4.1vs4.3-0.2

Shared tags

None

Customer Support

AI chatbot and live chat platform for customer support

live-chatdialogflowhandoffhybrid

How it compares

Pricing

FreemiumvsPaid

Rating

4.0vs4.3-0.3

Shared tags

None

Customer Support

AI-powered cloud contact center platform

contact-centersentimentagent-assistquality-monitoring

How it compares

Pricing

PaidvsPaid

Rating

4.0vs4.3-0.3

Shared tags

None

Customer Support

AI IT helpdesk automation in Slack and Teams

it-helpdeskslackteamsautomation

How it compares

Pricing

PaidvsPaid

Rating

4.0vs4.3-0.3

Shared tags

None

Customer Support

AI chatbot platform for small business customer support.

chatbotlive-chate-commercesmall-business

How it compares

Pricing

FreemiumvsPaid

Free tier, Starter $29/mo, Growth $59/mo, Tidio+ $749/mo

Rating

4.0vs4.3-0.3

Shared tags

None

Customer Support

AI support suite with chatbot, ticket AI, and knowledge base

chatbotticket-deflectionknowledge-baseall-in-one

How it compares

Pricing

FreemiumvsPaid

Rating

4.0vs4.3-0.3

Shared tags

None

Customer Support

AI chatbot and live chat for customer support

chatbotlive-chatdialogflowhandoff

How it compares

Pricing

FreemiumvsPaid

Rating

4.0vs4.3-0.3

Shared tags

None