Netomi
Netomi is an AI customer service platform that uses advanced natural language understanding to automatically resolve customer queries across email, chat, messag
About Netomi
Netomi is an AI customer service platform that uses advanced natural language understanding to automatically resolve customer queries across email, chat, messaging, and voice channels at superhuman speed and accuracy. Its AI is trained on a company's historical support interactions, enabling it to resolve complex, brand-specific queries without generic responses. Netomi's Sanctioned AI approach ensures every automated response aligns with company policies, legal guidelines, and brand voice before being sent. The platform integrates with Salesforce, ServiceNow, Zendesk, and major ecommerce platforms. Companies like WestJet, Thinx, and Freshly use Netomi to automate the majority of their tier-1 customer support volume.
Pros
- Sanctioned AI ensures policy-compliant automated responses