Gainsight AI
AI-powered customer success platform for reducing churn and driving net revenue retention.
About Gainsight AI
Gainsight is the leading customer success platform, using AI to help SaaS companies reduce churn, expand revenue, and systematically drive customer outcomes. Its AI Health Score engine aggregates product usage, support tickets, NPS scores, and engagement signals into a composite customer health indicator, automatically surfacing accounts at risk of churning before renewal conversations begin. Gainsight's Copilot feature uses generative AI to draft customer success plans, renewal risk summaries, and stakeholder communications, enabling CSMs to manage larger books of business with consistent quality. Journey Orchestrator automates lifecycle touch points—onboarding check-ins, QBR scheduling, renewal warnings—at scale without requiring manual CSM effort for each customer. The platform integrates with Salesforce, Totango, Zendesk, and product analytics tools. Companies including Box, LinkedIn, and Cisco use Gainsight to build systematic customer success programs.