AI Tool Comparison
Freshdesk Freddy AI vs Kore.ai
A detailed side-by-side comparison to help you choose the right AI tool for your workflow.
Freshdesk Freddy AI is the AI engine embedded across the Freshworks customer support suite, providing intelligent automation for helpdesk tickets, chat, and age
Feature Comparison
| Feature | Freshdesk Freddy AI | Kore.ai |
|---|---|---|
Category | 🎧 Customer Support | 🎧 Customer Support |
Pricing | Freemium | Paid |
Starting Price | Included in Freshdesk plans; advanced Freddy features in Growth+ plans from $15/agent/month | Enterprise pricing; contact sales |
Freshdesk Freddy AI
Pros
- Deeply embedded in Freshdesk with no separate tool needed
- Covers both agent assistance and customer self-service
- Accessible pricing for growing teams
Cons
- Full Freddy capabilities require higher-tier Freshdesk plans
- AI quality less advanced than specialized AI-first platforms
Kore.ai
Freshdesk Freddy AI vs Kore.ai: Which Should You Choose?
Choose Freshdesk Freddy AI if:
- Deeply embedded in Freshdesk with no separate tool needed
- Covers both agent assistance and customer self-service
- Accessible pricing for growing teams
Choose Kore.ai if:
- 100+ language support for global deployments
- Industry accelerators speed up time to value
- Comprehensive platform from development to analytics
Frequently Asked Questions
Is Freshdesk Freddy AI better than Kore.ai?▼
Freshdesk Freddy AI and Kore.ai serve different use cases. Freshdesk Freddy AI is Freshdesk Freddy AI is the AI engine embedded across the Freshworks customer support suite, providing intelligent automation for helpdesk tickets, chat, and age while Kore.ai is Kore. The best choice depends on your specific needs and budget.
Which is cheaper: Freshdesk Freddy AI or Kore.ai?▼
Freshdesk Freddy AI is Freemium (Included in Freshdesk plans; advanced Freddy features in Growth+ plans from $15/agent/month) while Kore.ai is Paid (Enterprise pricing; contact sales). Compare both options to find which fits your budget.
Can I use Freshdesk Freddy AI and Kore.ai together?▼
Many teams use both Freshdesk Freddy AI and Kore.ai for different tasks. Freshdesk Freddy AI excels at helpdesk AI and ticket automation, while Kore.ai is better for virtual assistant and IVA.