AI Tool Comparison
Freshdesk Freddy AI vs Gainsight AI
A detailed side-by-side comparison to help you choose the right AI tool for your workflow.
Freshdesk Freddy AI is the AI engine embedded across the Freshworks customer support suite, providing intelligent automation for helpdesk tickets, chat, and age
AI-powered customer success platform for reducing churn and driving net revenue retention.
Feature Comparison
| Feature | Freshdesk Freddy AI | Gainsight AI |
|---|---|---|
Category | 🎧 Customer Support | 🎧 Customer Support |
Pricing | Freemium | Contact |
Starting Price | Included in Freshdesk plans; advanced Freddy features in Growth+ plans from $15/agent/month | Enterprise pricing; contact sales |
Freshdesk Freddy AI
Pros
- Deeply embedded in Freshdesk with no separate tool needed
- Covers both agent assistance and customer self-service
- Accessible pricing for growing teams
Cons
- Full Freddy capabilities require higher-tier Freshdesk plans
- AI quality less advanced than specialized AI-first platforms
Gainsight AI
Freshdesk Freddy AI vs Gainsight AI: Which Should You Choose?
Choose Freshdesk Freddy AI if:
- Deeply embedded in Freshdesk with no separate tool needed
- Covers both agent assistance and customer self-service
- Accessible pricing for growing teams
Choose Gainsight AI if:
- Industry-leading health score engine surfaces at-risk customers early
- AI Copilot scales high-quality CSM work across larger books of business
- Journey Orchestrator automates lifecycle touches at enterprise scale
Frequently Asked Questions
Is Freshdesk Freddy AI better than Gainsight AI?▼
Freshdesk Freddy AI and Gainsight AI serve different use cases. Freshdesk Freddy AI is Freshdesk Freddy AI is the AI engine embedded across the Freshworks customer support suite, providing intelligent automation for helpdesk tickets, chat, and age while Gainsight AI is AI-powered customer success platform for reducing churn and driving net revenue retention.. The best choice depends on your specific needs and budget.
Which is cheaper: Freshdesk Freddy AI or Gainsight AI?▼
Freshdesk Freddy AI is Freemium (Included in Freshdesk plans; advanced Freddy features in Growth+ plans from $15/agent/month) while Gainsight AI is Contact (Enterprise pricing; contact sales). Compare both options to find which fits your budget.
Can I use Freshdesk Freddy AI and Gainsight AI together?▼
Many teams use both Freshdesk Freddy AI and Gainsight AI for different tasks. Freshdesk Freddy AI excels at helpdesk AI and ticket automation, while Gainsight AI is better for customer success and churn prevention.
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