Best Customer Support Tools for Business

Intercom Fin is an AI agent that can resolve up to 50% of customer support queries instantly. Trained on your help center and support data, it provides accurate answers, hands off to humans when needed, and learns from every interaction.

Ada is an enterprise AI customer service platform that resolves 90%+ of support interactions automatically. Features multilingual support, proactive messaging, and deep integration with CRM and helpdesk tools.

Gorgias is the leading helpdesk for e-commerce built on Shopify, WooCommerce, and Magento. AI Automate resolves 60%+ of tickets automatically — refunds, order status, returns — while keeping a personal tone.

Ada is an enterprise-grade AI customer service platform that automates support across channels including chat, email, voice, and social. It resolves inquiries in 50+ languages and integrates with major CRM and support tools.

Chatbase lets you create custom AI chatbots powered by ChatGPT trained on your website content, PDFs, and documents in minutes. Embed on your website for 24/7 customer support, lead capture, and employee knowledge bots without any coding.

Gladly is an AI customer service platform that treats every customer as a person, not a ticket number. Sidekick AI handles routine requests while agents see the entire customer conversation history across all channels in a single timeline view.

Zendesk AI adds intelligent triage, auto-replies, agent assistance, and content suggestions to the Zendesk support platform. It automatically categorizes tickets, suggests responses to agents, and can resolve common queries without human intervention.

Freshdesk's Freddy AI handles ticket summarization, reply suggestions, agent assist, and automated routing. A cost-effective alternative to Zendesk with solid free tier.

Aisera provides generative AI for IT service management (ITSM) and customer service automation. Its domain-trained models resolve IT tickets, HR requests, and customer queries with high accuracy and ITSM workflow integrations.

Hiver turns Gmail into a powerful customer support platform with AI response drafting, auto-categorization, and shared inbox collaboration. Teams can manage support, billing, and operations emails without leaving their Gmail inbox.

Kustomer is an AI-first customer service CRM that unifies all customer conversations and history. AI handles routine queries, suggests responses, and provides customer intelligence for agents.

Ultimate is a Zendesk-native AI platform that automates customer support conversations across chat, email, and social. Uses generative AI to understand intent and resolve tickets, with seamless human handoff when needed.

Forethought's Solve AI deflects tickets, Triage AI routes and prioritizes them, and Assist AI provides agents with suggested responses and knowledge. Reduces support costs by 30-50%.

Freshchat by Freshworks is an AI-first messaging platform that unifies customer conversations across chat, email, and social. Freddy AI resolves queries automatically, suggests responses to agents, and provides CSAT predictions for better support quality.

Kommunicate provides AI-powered customer support automation with chatbots, live chat, and a shared inbox. Integrates with Dialogflow, Amazon Lex, and custom LLMs to handle customer queries and smoothly handoff to human agents when needed.