Dialpad AI
AI-powered cloud communications platform with real-time transcription, coaching, and sentiment analysis.
About Dialpad AI
Dialpad is an AI-powered cloud communications platform that provides business phone, video conferencing, contact center, and messaging capabilities unified under a single AI-native platform. Its AI Recaps feature automatically transcribes and summarizes every phone call and video meeting in real time, capturing action items, key topics, and sentiment scores without requiring any manual note-taking. Dialpad Ai Coach delivers real-time guidance to sales and support agents during live calls—suggesting responses, surfacing relevant knowledge base articles, and alerting managers when calls show distress signals. The platform's Voice Intelligence layer continuously learns from call data to improve transcription accuracy, surfacing trends across thousands of conversations for business intelligence purposes. Dialpad is used by companies including Quora, Motorola Solutions, and Splunk for sales, support, and internal communications, offering a modern alternative to legacy PBX systems with AI baked in at every layer.